Contact Us

If you would like to contact us regarding your order, for general enquiries or for any other reason please use the contact form provided. We try to get back to all emails as quickly as possible (Ideally within 2 working days) so please bear with us. Thank you for your custom.

Company Address

Ava May Aromas,
Unit 141, The Commercial Centre
Picket Piece,
Andover,
Hampshire
SP11 6RU

Contact Details

contact@avamayaromas.com

Tel: +44 (0)1264748150

Mon-Fri : 8:00am – 4:30pm
Sat/Sun : Closed

Send us a message

Frequently Asked Questions

What scents do you make?

Alien – Alien Invasion(Thierry Mugler)

Angel – Angelic Touch (Thierry Mugler Aventos – Aventos for Men (Creed)

Bon Bon – Sweet Shop (Viktor and Rolf)

Daisy – Daisy Chain (Marc Jacobs)

Diamonds – GemStone (Giorgio Armani) Fantasy – Fairytale Wish (Britney Spears)

Flowerbomb – Flower Explosion (Viktor and Rolf)

Invictus – Unconquered (Paco Rabanne)

J’adore – Adore (Dior)

J . choo – Princess Potion (Jimmy Choo)

Lime Basil and Mandarin (Jo Malone)

Lady Million – Lady (Paco Rabanne)

La Vie est Belle – Life is beautiful (Lancome)

Mademoiselle – Miss (Chanel)

One Million – Millionaire(Paco Rabanne)

Pink Peony and Blush Suede (Jo Malone)

Pomegranate Noir – Blac Pomegranate (Jo Malone)

Sauvage – Savage (Dior)

Si (Giorgio Armani)

Spring Awakening (Lenor)

Touch of Pink – Passion for Pink(Lacoste)

Vanilla and Anise (Jo Malone)

Zo Flo linen fresh – ZoFlora Linen Fresh

Zo Flo springtime – ZoFlora Springtime

Zo Flo summer Bouquet – ZoFlora Summer Bouquet

Zo Flo Twilight Garden – ZoFlora Twilight Garden

Zo Flo Country Garden – ZoFlora Country Garden

Opium Noir – Dark Opium (Yves Saint Laurent)

Snow Fairies – Snow Fairy (Lush)

English Pear and freesia (Jo Malone)

What are your prices?

Aroma Oil = £5

Floor Fragrance =£10

Floor Shaker = £5

Electric Burners = £23

Mini Heart Bag = £4

Minkeh, Pinkeh and Buddy = £8

Mystery Bag = £4

Mystery Pot Bags = £7

Plugin = £10

Plugin Refill = £5

Luxury Wax Melts = £5

Luxury car freshener = £3

Wax Burners = £6 – £10

Diamond Range Candles = £18

Reed Diffuser = £16.50

Reed Diffuser Refills = £10

Replacement Reeds = £4

Reed Gift Box = £1.50

Room Spray = £12

Hand wash = £12

Hand and Body Lotion = £12

Hand wash and Lotion Gift Set = £20

Sample Selection Box = £15

Bath Bomb = £3.50

Seasonal Wax Melts = £6

Wedding Favour Heart = £25

Wax Melt Starter Gift Pack = £25

Gift Bags = £2.50 – £3.50

When will 'X' be back in stock?

If an item is out of stock a box will appear that will allow you to receive an email notification when the product is back in stock. Otherwise please email contact@avamayaromas.com and we will try to assist as best we can.

How long does delivery take?

We advise a 10 working day delivery period, from order to delivery. However it could take a few more or a few less depending on the volume of orders that we have received at the time. If you have any concerns or need an update please pop us an email. Please ensure you contact us within 28 days, otherwise we are unlikely to be able to find your parcel, as this is our cut off date. Beyond this point couriers will not refund or search for your parcel so we cannot assist further. If you are worried about your parcel please contact us at contact@avamayaromas.com

Can I track my item?

You can track your item with the reference number on your dispatch email – which will be sent to you once your parcel has left our workshop. If you have not received your email and you wish to track your order, please contact us at contact@avamayaromas.com and we will do our best to track it for you.

My item hasn't arrived. Can you help?

If your item hasn’t arrived and it has been over the 10 days delivery period please contact us at contact@avamayaromas.com

What is the difference between a wax melt and a candle?

Ava May Aromas Wax melts are notoriously strong and renowned for filing a room with scent.
The reason the melts give off such a strong aroma is that the wax doesn’t come into direct contact with the flame.
In contrast candle wax is in direct contact with the flame, which burns of much of the scent in the wax. However much of the appeal of the candles is the aesthetics.
In summary if you are looking for a scent to fill your house then an Ava May Aromas wax melts is the way to go. However if you are looking for a more understated aroma, in a jar that will bring a touch of style to your home, then be sure to look at our candle ranges.

Do wax melts work with Scentsy burners??

Yes our wax melts can be used on electric burners, however because they do not heat to the same temperature as tea light burners they will not throw the scent as far. It is also possible that they will turn into an type of sludge because they aren’t heated up to the full melting point. Therefore I would advise the use of a tea light burner, but electric burners are perfectly safe with our wax – it is all down to personal preference.

Can I group my orders together for postage?

Unfortunately we are not able to group orders together. I apologise for the inconvenience but I am sure that you can appreciate that we do not have the capacity or the staff to be able to process these requests. When two separate orders are made they will be several orders apart on our website and they can be very difficult to track down. Often by the time we have seen the email asking us to do this, we have already boxed up the first order. We are happy to refund you one of your orders, providing it has not been processed.

Can I add my discount code AFTER my order has been processed?

Unfortunately we are unable to add the discount after the order has been placed. Our website doesn’t allow us to do this, however providing your order hasn’t been processed we are happy to cancel your order for you, so that you can place it again with the discount code.

Do you ship to Ireland?

Yes we do ship to Ireland, Please process your order through our website, and the cost of shipping will be calculated for you at checkout.

Do you ship internationally?

Yes we do ship Internationally, Please process your order through our website, and the cost of delivery will be worked out for you at checkout.

Do you do sample packs?

Yes, our sample box allows you the opportunity to try 10 of our scents without commiting to larger wax melt clams. This is a great way to find the best scent for you. Alternatively, we also offer Mystery wax melt bags and Mystery pot bags, which again offer a random selection of scents at a slightly cheaper price.

How do I know what they will smell like?

We recommend popping into your nearest Boots or Superdrug and asking to smell the scents you’re interested in. This is an ideal way to get a sense of what our products smell like. 

If you live in Scotland or Northern Ireland, pop into your local Semichem.

I've messaged you on Instagram, but you haven't replied?

We are sorry that we haven’t replied to your DM, We receive hundred DM’s in a day and it can be hard to keep track of who we have spoken to and who we haven’t. It is always best to email us at contact@avamayaromas.com. All emails will be answered within 1-2 working days.

I live locally, can I pick up my order?

If you live locally and you wish to pick up your order, please email us via contact@avamayaromas.com so that we can try to accommodate a time for you to pop by.

Can I add something to my order?

We will always try our best to accommodate any last minute requests for example changing a wax melt scent however, once an order has already been processed we will be unable to add new items to it. Please ensure you have everything you wish to purchase in your basket before checking out.

For any further information please email us via contact@avamayaromas.com